Workspaces

How tone guides work

Tone guides teach Corty how to write for each client or team member. Learn how they're structured and how they update automatically.

Every workspace has a tone guide - the instructions Corty uses to match the right voice. A tone guide covers:

## Tone of Voice
professional-casual

## Guidelines
Always write in Dutch. No jargon.
Keep replies short, max 3 paragraphs.

## Style Preferences
No bullet points in replies. Always address people personally.

## Client-Specific Signals
Jan works at an SMB - no corporate language.

You can edit the tone guide manually at any time (Workspace > Tone Guide tab). But the real power is automatic learning:

  • For Individual Workspaces, Corty compares every draft against the email that was actually sent. After every few real emails, it updates the person’s tone guide automatically - greeting style, sentence length, formality, words to avoid, words to prefer.
  • Each learned element carries a confidence score. While overall confidence is still low, the workspace shows “Still learning” - this typically resolves after ~20 real emails.

Corty combines three layers of context for every draft:

1. WORKSPACE layer  > this person's / client's tone guide + learned corrections
2. ORGANIZATION layer > your agency-wide guidelines and brand brief
3. CORTY CORE       > general sales intelligence and best practices

You can see exactly which context was used for any reply in the Context Terminal inside the reply detail panel.