Inbox Management

How Corty learns your writing style (the feedback loop)

Corty compares every draft to the email you actually sent and learns from the difference. Here's how the learning loop works.

This is the core of SalesLobe Inbox Management:

1. Corty drafts a reply for a team member
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2. The team member edits the draft (or sends it as-is)
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3. The sent email is automatically BCC'd back to SalesLobe
   (a unique feedback address is attached to every draft)
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4. Corty compares DRAFT vs. SENT and calculates the edit distance
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        |-- nearly identical  > "Unchanged"  - Corty nailed it
        |-- small changes     > "Edited"     - close, learning the nuances
        +-- heavy rewrite     > "Rewritten"  - lots to learn from
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5. After every few sent emails, Corty updates that person's
   tone guide automatically - no manual work needed

Edit distance is a score from 0 to 1 showing how much a draft was changed:

ScoreStatusMeaning
0.00 - 0.05Unchanged (blue)Corty matches this person perfectly
0.05 - 0.35Edited (purple)Minor adjustments
> 0.35Rewritten (yellow)Major rework - strong learning signal

What Corty learns from your real emails:

  • Greetings and closings you actually use (“Hoi” vs “Dear”)
  • Sentence length and email length
  • Formality level and tone mode (warm / formal / casual)
  • Words you avoid and words you prefer
  • Formatting habits (bullets, emoji, exclamation marks)

After roughly 20 real emails, Corty typically knows a person’s style well enough that most drafts go out unchanged or with minor edits.

Privacy note: the feedback loop only analyzes the reply text you send. Quoted email threads are stripped before analysis.